The UPS Store in 5406 West 11000 North Ste 103

Customer Reviews about The UPS Store:

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  I went in and paid for them to weigh and post a package via USPS (they are UPS- but they also offer USPS services). I specifically asked after I had handed over the package and paid, "Is there anything else I need to do?" and they responded that it was good, they would take it from there. Weeks went by and the package never showed up. It was really a frustrating time, but as I had sent it through USPS and without tracking, there was really nothing further I could do. Then about 3ish weeks after the fact, I received a package in my mailbox "Returned for Postage". They had never put on the postage I had paid for (I had turned it over to them for putting on the postage). I asked them how that could happen, and they said, "Sometimes USPS comes and grabs the packages before we've gotten around to putting on the postage." Well- shoot- put them in a separate area/bin if you haven't "gotten around" to it yet. Or better yet, just put postage on immediately- there were no other customers in the store. Either of those solutions would eliminate a problem that has apparently happened before. The too casual process they had caused us a lot of unnecessary stress and delay. * I have also been unsuccessful in receiving a refund. They never answer their phone, take forever to return messages (if at all), and don't respond to emails (yes, admittedly I'm being lazy and trying not to have to go back in). I can't use that store again since they aren't careful enough with packages they are entrusted with.
  By Anna Barclay, August 29, 2017

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About The UPS Store in Highland